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Complaints Procedure

GNA Surveyors Ltd Complaints handling procedure (CHP)


As a regulated RICS firm, we have in place a CHP, which meets the regulatory requirements. Our CHP has two stages. Stage 1 of the CHP gives our firm the opportunity to review and consider your complaint in full.

Our firm will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity to take your complaint to Stage 2.

Stage 2 gives you the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.


Please select the link below to view a copy of our claims handling procedure.

Complaints Handling Procedure v1 04.13